To Our Customers,
As we make it through these unchartered waters, we here at Advantage Air Conditioning of Virginia Inc. (ADV) and A&H Plumbing Inc.(A&H) are taking COVID-19 very seriously. We have implemented our own company policy to help protect our employees, their family’s and the people around us.
We know that our services are considered essential to those in need. We want to make sure that we can continue to service your needs however we all have to be very careful with this very contagious disease and we expect you to do the same. Full disclosure will be expected for services to be provided. Please read the list of disclosure below:
ADV & A&H are requiring that all our personnel be cautious upon entering into any residences. We are to enter the residence with rubber gloves and coverings over their shoes. Each of our service men and women have been given the liberal liberty to refuse service in any residences that are cluttered and not cleaned. We WILL NOT enter a residence that has been medically quarantined or is self-quarantining. We will require that when interacting with persons inside that the residence this be limited to only one person and that if there are any other people within the residence that they stay isolated to portions of the residence for duration of the service call. If we are to service an area that is commonly used by the house-hold IE: Bathrooms, Laundry Rooms and kitchens we ask that you clean these areas thoroughly before we enter. Again, if our personnel enter the residence and do not feel safe, they do not have to continue that service. If your system can be serviced without our service personnel entering the residence, we may ask you to assist in the operation of breakers or thermostats. The less traffic you have in your residence the better for both of us.
Full Disclosure from customer
- Is your residence currently in quarantine for the COVID-19?
- Has any of the persons in the residence been sick or come into known contact of anyone who has tested positive for COVID-19?
- Have any persons with-in the residence traveled to a Tier 1 Country (China, Iran, South Korea, Italy, Japan)?
Please know that is our best interest to serve you and facilitate your needs.
We thank you for your cooperation and understanding during the COVID-19 pandemic!
Advantage Air Conditioning of VA. INC. and A&H Plumbing INC.